About Us

Saber9 is an independent lightsaber retail brand owned and operated by NAYEL SOLUTIONS LLC, a limited liability company registered in the United States.

We serve collectors, cosplayers, performers, enthusiasts, and recreational users through our online store at https://saber9.com.

Our goal is to make immersive lightsaber products more accessible by providing clear product information, transparent store policies, reliable customer support, and a simple online shopping experience.

1. Our Business

Legal Business Name: NAYEL SOLUTIONS LLC
Brand Name: Saber9
Business Address: 1995 Penny St, Conway, Arkansas 72034, United States
Email: support@saber9.com
Phone: +1 (501) 613 2229

Saber9 accepts orders for eligible delivery addresses within the United States and selected international destinations.

2. What We Offer

Our product selection may include:

RGB LED lightsabers
Pixel based lightsabers
Xenopixel configurations
SN Pixel configurations
Proffie configurations
Double bladed lightsabers
Crossguard lightsabers
Cosplay clothing and accessories
Display stands
Storage and carrying cases
Maintenance and workbench accessories

Available products, specifications, features, and configurations may change based on inventory and supplier availability.

Customers should review the product page, selected variant, electronics option, blade option, specifications, and package contents before placing an order.

3. Product Purpose

Saber9 lightsabers are battery powered LED collectibles and entertainment products.

They may be used for collecting, cosplay, display, photography, performance, choreography, recreational entertainment, and recreational dueling where specifically stated on the product page.

These products do not discharge projectiles, contain ammunition, or function as firearms.

They are not intended for use as weapons, self defense, or to cause injury or property damage.

Customers must follow all product instructions, charging guidance, warnings, and safety information.

Children should use products only with appropriate adult supervision.

4. Product Sourcing and Fulfillment

Saber9 works with selected manufacturers, suppliers, warehouses, and authorized fulfillment partners to offer a range of products and configurations.

Depending on product availability and operational requirements, orders may be fulfilled through our United States warehouse or an authorized fulfillment partner.

The fulfillment location does not change the shipping rates, delivery estimates, return conditions, refund terms, or warranty coverage published on our website unless clearly disclosed before purchase.

5. Product Information

We make reasonable efforts to provide accurate and current product descriptions, photos, specifications, variant information, prices, package contents, availability, shipping information, return information, and warranty information.

Minor differences may occur due to device display settings, photography, lighting, manufacturing variations, firmware updates, supplier updates, packaging changes, or selected product configurations.

Customers should carefully review product and variant details before completing checkout.

6. Shipping

Saber9 ships to eligible addresses within the United States and selected international destinations.

For eligible U.S. orders:

Orders below $99 USD: $29.99 USD shipping
Orders of $99 USD or more: Free U.S. Shipping

For eligible international orders:

International shipping fee: $45 USD
Free U.S. Shipping does not apply to international orders

Estimated delivery time for both U.S. and international orders is 7 to 14 business days after order processing.

Delivery timeframes are estimates and not guaranteed delivery dates.

Complete shipping rates, delivery estimates, tracking information, customs responsibilities, and carrier terms are available in our Shipping Policy.

7. Returns and Refunds

Saber9 accepts eligible returns for defective and non defective products.

Eligible return requests must be submitted within 30 calendar days of confirmed delivery.

Returns are accepted for new products only and require written return authorization before any product is sent back.

For approved buyer’s remorse and non defective returns:

The customer is responsible for return shipping
Original shipping charges are nonrefundable
A fixed $20 return processing fee applies
The product must meet all return eligibility and condition requirements
The return must be received and inspected before refund approval

The fixed $20 return processing fee does not apply when Saber9 confirms that a product arrived damaged, defective, incorrect, or missing because of our fulfillment error.

Approved refunds are generally processed within 7 business days after the returned product has been received, inspected, and approved.

Complete details are available in our Refund and Return Policy.

8. Exchanges

Saber9 accepts eligible exchanges requested within the 30 day return window.

Buyer’s remorse exchanges may be subject to customer paid return shipping, the fixed $20 return processing fee, product condition requirements, product availability, and any applicable price difference.

Any exchange requirement will be explained before the exchange is completed.

9. Damaged, Defective, Incorrect, or Missing Products

Damaged or defective products must be reported within 30 calendar days of confirmed delivery.

Incorrect or missing products must be reported within 10 calendar days of confirmed delivery.

Customers may be required to provide the order number, clear photos, packaging photos, shipping label photos, a short video where applicable, and a clear description of the issue.

If Saber9 verifies that a product arrived damaged, defective, incorrect, or missing because of our fulfillment error, appropriate support will be provided.

10. Warranty

Eligible products purchased directly from Saber9 are covered by the Saber9 1 Year Limited Warranty, beginning on the confirmed delivery date.

Warranty eligibility depends on the product purchased, selected configuration, reported issue, product condition, available evidence, inspection results, and compliance with product instructions.

Warranty remedies may include troubleshooting, replacement parts, repair guidance, repair, product replacement, or another appropriate resolution.

Complete warranty coverage, exclusions, claim instructions, and remedies are explained in our Warranty Policy.

11. Customer Support

Our customer support team may assist with product questions, order information, shipping and tracking, returns and refunds, exchanges, warranty claims, charging guidance, setup assistance, basic troubleshooting, damaged products, incorrect products, or missing items.

For support, customers should provide their full name, order number, product name, selected electronics option, clear issue description, photos where applicable, and a short video where applicable.

We generally respond within 1 to 2 business days.

12. Independent Retailer Disclaimer

Saber9 is an independent retailer owned and operated by NAYEL SOLUTIONS LLC.

Neither NAYEL SOLUTIONS LLC nor Saber9 is affiliated with, endorsed by, sponsored by, authorized by, or officially connected with Lucasfilm Ltd., The Walt Disney Company, Star Wars, or their related subsidiaries or affiliated companies.

Third party names, characters, references, logos, and trademarks remain the property of their respective owners.

Third party references are used only for descriptive, identification, informational, or compatibility purposes where legally permitted.

13. Our Commitment

We are committed to providing clear product information, transparent shipping and return terms, secure checkout options, accessible customer support, responsible product use guidance, consistent policy information, and a straightforward shopping experience.

We encourage customers to review product details, store policies, and safety instructions before completing a purchase.

14. Contact Information

For product, order, shipping, return, exchange, warranty, or general support questions, contact:

Legal Business Name: NAYEL SOLUTIONS LLC

Brand Name: Saber9

Business Address:
1995 Penny St
Conway, Arkansas 72034
United States

Email: support@saber9.com

Phone: +1 (501) 613 2229

Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM Pacific Time