Shipping Policy
Last Updated: July 8, 2026
This Shipping Policy explains how NAYEL SOLUTIONS LLC, operating the Saber9 brand, processes and delivers orders placed through https://saber9.com.
1. Business Information
Legal Business Name: NAYEL SOLUTIONS LLC
Brand Name: Saber9
Business Address: 1995 Penny St, Conway, Arkansas 72034, United States
Email: support@saber9.com
Phone: +1 (501) 613 2229
2. Shipping Destinations
Saber9 ships to eligible addresses within the United States and selected international destinations.
Shipping availability is confirmed during checkout. Some locations may not be available due to carrier restrictions, address limitations, rechargeable battery requirements, customs rules, or other legal and operational restrictions.
Orders placed with unsupported addresses may be canceled or placed on hold for verification.
3. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from shipping transit time. During peak periods, public holidays, high order volume, product launches, or payment verification, processing may take longer.
4. Estimated Delivery Time
Estimated delivery time for both U.S. and international orders is:
7 to 14 business days after order processing.
Delivery times are estimates and not guaranteed. Delays may happen due to carrier issues, weather, public holidays, customs clearance, remote locations, address verification, or events outside our control.
5. U.S. Shipping Rates
For eligible U.S. orders:
Orders below $99 USD: $29.99 USD shipping fee
Orders of $99 USD or more: Free U.S. shipping
Estimated delivery time: 7 to 14 business days after order processing
Free shipping applies only to eligible U.S. orders. The final shipping cost will be shown at checkout before payment.
6. International Shipping Rates
For eligible international orders:
International shipping fee: $45 USD
Estimated delivery time: 7 to 14 business days after order processing
Free U.S. shipping does not apply to international orders.
International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or local charges required by their country. These charges are not included in the product price or shipping fee unless clearly stated at checkout.
7. Order Confirmation
After placing an order, customers will usually receive an order confirmation email.
Customers are responsible for checking that their name, shipping address, apartment or unit number, city, state, postal code, country, phone number, email address, product, variant, and quantity are correct.
Contact Saber9 as soon as possible if any order information is incorrect.
8. Address Changes
Address change requests must be submitted within 24 hours of placing the order.
Address changes are not guaranteed once payment verification, processing, packing, or fulfillment has started.
Once an order has shipped, Saber9 usually cannot change the delivery address.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Saber9 is not responsible for delays, failed delivery, returned packages, customs issues, or extra charges caused by incorrect or incomplete address information.
Additional shipping charges may apply if an order must be reshipped due to customer address errors.
10. Shipping Confirmation and Tracking
Once an order ships, a shipping confirmation email with tracking information will usually be sent.
Tracking information may take several business days to update. A delay in tracking updates does not always mean the package is lost or not moving.
If tracking has not updated for more than 10 consecutive days, contact Saber9 with your order number, tracking number, name, and checkout email.
11. Multiple Packages
Orders with multiple products may be shipped in separate packages.
Customers may receive separate tracking numbers, separate shipping confirmation emails, and different delivery dates.
Receiving one package does not always mean the full order has been delivered.
12. Fulfillment and Carrier Selection
Orders may be fulfilled through our United States warehouse or an authorized fulfillment partner.
Saber9 selects the carrier based on product type, package size, weight, delivery address, destination country, carrier availability, rechargeable battery requirements, and operational needs.
The carrier shown in tracking may change if the shipment is transferred to a final delivery provider.
13. Delivered but Not Received
If tracking shows delivered but the package is missing, customers should check secure delivery areas, mailrooms, parcel lockers, porches, neighbors, household members, building management, and the local carrier.
Allow up to 2 business days in case the package was marked delivered before final handoff.
If the package still cannot be located, contact Saber9. A replacement or refund is not automatically guaranteed and may depend on the carrier investigation, delivery confirmation, and applicable law.
14. Lost Packages
A package may be considered lost when the carrier confirms that it cannot be delivered or located.
Customers should contact Saber9 as soon as possible if they believe a package is lost. We may request the order number, tracking number, shipping address confirmation, customer statement, carrier correspondence, or other details needed to investigate the claim.
Replacement or refund eligibility depends on the circumstances, carrier information, payment status, and applicable law.
15. Damaged or Incorrect Products
Customers should inspect their order after delivery.
Damaged or defective products must be reported within 30 calendar days of confirmed delivery.
Incorrect or missing products must be reported within 10 calendar days of confirmed delivery.
Please provide the order number, clear photos of the product, packaging, shipping label, and a short description of the issue.
If Saber9 confirms that the product was damaged, defective, incorrect, or missing due to our error, appropriate support will be provided.
16. Delivery Refusal and Returned Packages
Orders returned due to delivery refusal, incorrect address, incomplete address, failed delivery attempts, failure to collect the package, unpaid customs duties, or customer related delivery issues may be subject to original shipping charges, return shipping charges, reshipping charges, and applicable processing fees.
Any approved refund will be handled according to the Refund and Return Policy.
17. Rechargeable Batteries and Electronic Products
Some Saber9 products contain rechargeable lithium ion batteries or electronic components.
Shipping may be affected by carrier battery restrictions, transportation regulations, required packaging standards, address limitations, destination country restrictions, safety inspections, or product specific handling requirements.
18. Order Cancellations
Cancellation requests must be submitted within 24 hours of placing the order.
A cancellation request does not guarantee that the order can be canceled. Once an order has shipped, it cannot be canceled and must be handled according to the Refund and Return Policy after delivery.
19. Shipping Fee Refunds
Original shipping charges are nonrefundable for buyer’s remorse and non defective returns.
Shipping charges may be refunded if Saber9 shipped the wrong product, the product arrived damaged or defective and the claim is approved, the order cannot be fulfilled, the package is confirmed lost and a refund is approved, or applicable law requires otherwise.
Free shipping does not create a separate refundable shipping value.
20. Events Outside Our Control
Saber9 is not responsible for delivery delays caused by severe weather, natural disasters, carrier disruptions, customs delays, government restrictions, transportation interruptions, public emergencies, security inspections, system failures, or other events outside our reasonable control.
21. Related Policies
This Shipping Policy should be read together with our Terms of Service, Refund and Return Policy, Warranty Policy, Privacy Policy, and Legal Notice.
22. Policy Updates
NAYEL SOLUTIONS LLC may update this Shipping Policy when business operations, carriers, fulfillment arrangements, shipping rates, platform requirements, or legal requirements change.
The updated version will be posted on this page with a revised “Last Updated” date.
23. Contact Information
For shipping questions, contact: Saber9
Business Address:
1995 Penny St, Conway, Arkansas 72034, United States
Email: support@saber9.com
Phone: +1 (501) 613 2229
Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM Pacific Time.
Please include your order number when contacting customer support.