Track Your Order

Enter your order information below to check the latest available shipping status.

Once your order has shipped, tracking information will usually be sent to the email address provided during checkout.

Tracking information may take several business days to become active after the shipping confirmation email is issued.

Saber9 is owned and operated by NAYEL SOLUTIONS LLC.

1. Order Processing

Orders are usually processed within 1 to 3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Order processing may include payment verification, inventory confirmation, product preparation, quality checks, packaging, shipping label preparation, and transfer to the selected carrier or authorized fulfillment partner.

Processing time is separate from delivery time.

Additional processing time may be required during peak sales periods, public holidays, high order volumes, inventory checks, or payment security reviews.

2. Estimated Delivery Time

Saber9 ships to eligible addresses within the United States and selected international destinations.

Estimated delivery time for both U.S. and international orders is:

7 to 14 business days after order processing.

Delivery times are estimates and are not guaranteed delivery dates.

Delays may occur due to carrier disruptions, severe weather, public holidays, high order volume, payment verification, address verification, customs clearance, rechargeable battery transportation requirements, carrier restrictions, or events outside our reasonable control.

3. Shipping Rates

For eligible U.S. orders:

Orders below $99 USD: $29.99 USD shipping
Orders of $99 USD or more: Free U.S. Shipping

For eligible international orders:

International shipping fee: $45 USD
Free U.S. Shipping does not apply to international orders

The applicable shipping charge is displayed during checkout before payment is completed.

4. When Tracking Becomes Available

Tracking becomes available after the order has been prepared and transferred to the selected carrier or authorized fulfillment partner.

A shipping confirmation email with the available tracking number will usually be sent when the order ships.

Tracking updates are controlled by the carrier and may not appear immediately.

A delay in tracking updates does not always mean the package has not shipped or is not moving.

5. How to Track Your Order

Use the tracking number provided in your shipping confirmation email.

When entering your tracking information:

Confirm that the order number or tracking number is entered correctly
Use the same email address provided during checkout where required
Check all shipping confirmation emails if your order contains multiple packages
Try tracking directly through the carrier website when carrier information is available
Contact Saber9 if tracking remains unavailable after several business days

6. Multiple Packages

Orders containing multiple products may be delivered in separate packages.

You may receive separate tracking numbers, separate shipping confirmation emails, separate delivery dates, or packages from different fulfillment locations.

Receiving one package does not always mean the complete order has been delivered.

Please review all tracking numbers connected to your order before reporting a missing product.

7. Tracking Not Updating

Tracking may temporarily stop updating while a package moves between carrier facilities, customs facilities, transportation networks, transfer partners, or final delivery providers.

A temporary pause in tracking does not always mean the package is lost.

Contact Saber9 if tracking has not updated for more than 10 consecutive days.

Please provide:

Full name
Order number
Tracking number
Email address used during checkout
Any relevant carrier information

8. Tracking Number Not Working

If a tracking number does not show information immediately:

Confirm that the tracking number was entered correctly
Allow several business days for the carrier to activate tracking
Review the shipping confirmation email for additional tracking numbers
Try entering the tracking number directly on the carrier website
Check whether the package was transferred to another delivery provider
Contact Saber9 if the issue continues

9. Marked Delivered but Not Received

If tracking shows delivered but you cannot locate the package:

Check porches, garages, side entrances, secure delivery areas, parcel lockers, mailrooms, and reception areas
Ask household members, neighbors, reception staff, or building management
Review any available delivery photo or carrier notice
Contact the local carrier, post office, or delivery provider
Allow up to 2 business days in case the package was marked delivered before final handoff

Contact Saber9 if the package still cannot be located.

We will review the available tracking, carrier, and delivery information.

A replacement or refund is not automatically guaranteed and may depend on the carrier investigation, delivery confirmation, claim details, and applicable law.

10. Lost Packages

A package may be considered lost when the carrier confirms that it cannot be delivered or located.

Contact Saber9 as soon as possible if you believe your package has been lost.

We may request your order number, tracking number, shipping address confirmation, written customer statement, carrier correspondence, carrier investigation results, or other details needed to review the claim.

Replacement or refund eligibility depends on the available carrier information, shipment circumstances, and applicable law.

11. Incorrect Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Contact Saber9 within 24 hours of placing the order if the address is incorrect.

We cannot guarantee an address change after payment verification, processing, preparation, packing, or fulfillment has started.

Once an order has shipped, Saber9 usually cannot change the delivery address.

Saber9 is not responsible for delays, failed delivery, returned packages, customs issues, or additional charges caused by incorrect or incomplete shipping information.

Additional shipping charges may apply if the order must be shipped again because of inaccurate or incomplete customer information.

12. Damaged or Defective Products

Inspect your order promptly after delivery.

Damaged or defective products must be reported within 30 calendar days of confirmed delivery.

Please provide:

Order number
Clear photographs of the product
Photographs of the outer and inner packaging
Photograph of the shipping label
Short video where applicable
Clear description of the issue

Keep the product, accessories, original packaging, and shipping materials until the claim has been reviewed.

If Saber9 verifies that a product arrived damaged or defective, appropriate support will be provided and the fixed $20 return processing fee will not apply.

13. Incorrect or Missing Products

Incorrect or missing products must be reported within 10 calendar days of confirmed delivery.

Please provide:

Order number
Photographs of the products received
Photographs of the package contents
Photographs of the outer packaging
Photograph of the shipping label
Clear description of the incorrect or missing product

Review all tracking numbers connected to your order before reporting a missing product, as products may arrive in separate packages.

If Saber9 confirms a fulfillment error, appropriate support will be provided and the fixed $20 return processing fee will not apply.

14. Buyer’s Remorse and Non Defective Returns

Eligible return requests must be submitted within 30 calendar days of confirmed delivery.

Returns are accepted for new products only and require written return authorization.

For approved buyer’s remorse and non defective returns:

The customer is responsible for return shipping
Original shipping charges are nonrefundable
A fixed $20 return processing fee applies
The returned product must meet all eligibility and condition requirements

Approved refunds are generally processed within 7 business days after the returned product has been received, inspected, and approved.

Complete return requirements are available in our Refund and Return Policy.

15. Returned or Undeliverable Packages

Packages returned because of delivery refusal, incorrect address, incomplete address, failed delivery attempts, failure to collect the package, unpaid customs charges, carrier access restrictions, or other customer related delivery issues may be subject to:

Original shipping charges
Return shipping charges
Additional reshipping charges
The fixed $20 return processing fee

Any approved refund or reshipment will be handled according to the Shipping Policy and Refund and Return Policy.

16. Need Help?

Contact Saber9 for help with tracking, delivery, missing packages, damaged products, incorrect items, returns, or order information.

NAYEL SOLUTIONS LLC
Saber9
1995 Penny St, Conway, Arkansas 72034, United States

Email: support@saber9.com
Phone: +1 (501) 613 2229

Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM Pacific Time.

We generally respond within 1 to 2 business days.

Please include your order number when contacting customer support.