Refund and Return Policy

Last Updated: June 20, 2026

Thank you for shopping with Saber9. We want you to be satisfied with your purchase. This Refund and Return Policy explains our requirements and procedures for returns, refunds, replacements, damaged products, missing items, and order cancellations.

Please read this policy before placing an order.

1. Return Period

Saber9 accepts eligible return requests submitted within 30 calendar days of confirmed delivery.

The return period begins on the date the shipping carrier marks the order as delivered.

Return requests submitted after 30 calendar days may not be accepted.

Contact us at support@saber9.com before returning any product.

2. Return Eligibility

To qualify for a change of mind return, the product must:

• Be unused and in its original condition
• Show no signs of wear, damage, modification, installation, or misuse
• Include its original packaging
• Include all blades, chargers, stands, accessories, manuals, tools, and complimentary items received
• Include proof of purchase or the Saber9 order number
• Receive return authorization from Saber9 before shipment

Products returned without authorization may be refused or returned to the sender.

We reserve the right to inspect returned products before approving a refund.

3. Starting a Return

To request a return, email support@saber9.com within 30 calendar days of delivery.

Include:

• Your full name
• Order number
• Product being returned
• Reason for the return
• Clear photographs of the product
• Clear photographs of the original packaging
• A video showing the issue, where applicable

Our support team will review your request and provide return instructions if the return is approved.

Do not return an order to the address shown on the shipping label.

Orders may be fulfilled from different locations, and the correct return location will be provided after your request is approved.

4. Return Shipping

For returns caused by a change of mind, accidental purchase, preference, or another reason not related to a Saber9 error:

• The customer is responsible for return shipping costs
• The customer must use a trackable shipping service
• The customer is responsible for the package until it reaches the approved return location
• Original shipping charges are not refundable
• Customs duties, import taxes, brokerage charges, and similar fees are not refundable

Saber9 is not responsible for return packages that are lost, damaged, delayed, or delivered to an unauthorized address.

Do not send a cash on delivery return. Cash on delivery shipments will not be accepted.

5. Return Processing Fee

Eligible change of mind returns may be subject to a $20 return processing fee per order.

The fee helps cover inspection, handling, repackaging, and payment processing expenses.

This fee does not apply when the return is caused by:

• An incorrect product sent by Saber9
• A product confirmed to be defective upon arrival
• A product confirmed to have been damaged during shipping
• A missing product that Saber9 confirms should have been included

Any applicable fee will be disclosed before the return is authorized.

6. Damaged or Defective Products

Inspect your order promptly after delivery.

If a product arrives damaged or defective, contact support@saber9.com within 30 calendar days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the shipping package
• A photograph of the shipping label
• A clear video demonstrating the functional issue

Do not discard the product, packaging, shipping label, accessories, or components until the claim has been reviewed.

Depending on the nature of the issue, Saber9 may provide:

• Troubleshooting assistance
• A replacement component
• A replacement product
• Store credit
• A partial refund
• A full refund

The appropriate resolution will depend on the verified issue, product condition, available inventory, and whether the issue can reasonably be resolved with a replacement component.

Saber9 may require the product or affected component to be returned before a replacement or refund is issued.

Saber9 will cover reasonable approved return shipping costs when a return is required because we sent an incorrect product or confirmed that the product arrived damaged or defective.

7. Incorrect Products

If you receive a product different from the product shown in your order confirmation, contact us within 10 calendar days of delivery.

Include your order number and photographs of:

• The product received
• All package contents
• The shipping package
• The shipping label

Do not use or modify the incorrect product while the claim is under review.

After verification, we may arrange a replacement, provide approved return instructions, or issue an appropriate refund.

8. Missing Items or Components

Some orders may arrive in multiple packages because products are fulfilled from different locations.

Review all available tracking numbers before reporting a missing item.

If an item or component is still missing, contact support@saber9.com within 10 calendar days of delivery.

Include:

• Your order number
• A list of missing items
• Photographs of everything received
• Photographs of the package
• A photograph of the shipping label

After reviewing the claim, Saber9 may ship the missing component, provide an alternative resolution, or issue an appropriate partial refund.

9. Products That Cannot Be Returned

Unless the product arrived defective, damaged, or incorrect, returns may not be accepted for:

• Products returned after the 30 day return period
• Used products
• Products damaged through misuse or improper handling
• Products showing signs of impact damage
• Products damaged during unauthorized dueling
• Products modified, disassembled, altered, painted, engraved, or repaired without authorization
• Products with missing serial numbers or identifying labels
• Products without original packaging or essential components
• Gift cards
• Final sale products clearly identified as final sale before purchase
• Personalized or custom configured products
• Clearance products clearly identified as nonreturnable before purchase
• Complimentary gifts or promotional items
• Products affected by normal wear and tear
• Products damaged by improper charging or use of an incompatible charger
• Products exposed to water, excessive heat, or unsuitable storage conditions

This section does not limit any nonwaivable rights available under applicable consumer protection law.

10. Product Use and Dueling Damage

Not every Saber9 product is designed for the same type of use.

Customers must review the applicable product description and instructions before use.

A product advertised for display, collecting, cosplay, or light recreational use may not be suitable for heavy impact dueling.

Damage caused by use beyond the product’s stated specifications may not qualify as a defect.

Only products explicitly described as suitable for a particular level of dueling should be used for that purpose.

11. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order.

Email support@saber9.com and include your order number and cancellation request.

A cancellation request is not guaranteed.

Orders cannot normally be cancelled after they have:

• Entered fulfillment
• Been prepared for shipment
• Been transferred to a supplier or fulfillment partner
• Been shipped
• Received an active tracking number

Approved cancellations may be subject to a $20 order processing fee where processing has already begun.

If an order can no longer be cancelled, the customer may request a return after delivery, subject to the eligibility requirements in this policy.

12. Order Changes

Requests to change a product, variant, color, quantity, or shipping address must be submitted within 24 hours of placing the order.

Changes are not guaranteed after processing begins.

If a requested change increases the order price, the difference must be paid before the change is completed.

If the requested change reduces the order price, any approved difference will be refunded to the original payment method.

Saber9 is not responsible for delivery issues resulting from incorrect information supplied by the customer.

13. Refused and Unclaimed Shipments

Customers are responsible for accepting delivery and completing any required customs clearance.

If an order is:

• Refused by the recipient
• Not collected
• Returned because of an incorrect address
• Returned because required customs charges were not paid
• Returned because the customer failed to complete customs clearance

the customer may be responsible for:

• Original shipping costs
• Return shipping costs
• Customs charges
• Carrier fees
• The applicable return processing fee

These amounts may be deducted from any eligible refund.

A refund will not be processed until the returned package is received and inspected at the authorized return location.

14. International Returns

International customers must contact Saber9 before returning a product.

Customers are responsible for properly completing return customs documents.

The return should be marked accurately as returned merchandise where legally appropriate. Saber9 cannot instruct customers to provide false customs values or descriptions.

Saber9 is not responsible for:

• Import duties paid when the original order entered the destination country
• Return customs fees
• Brokerage fees
• Currency conversion differences
• International bank charges
• Packages held or rejected by customs because of incorrect documentation

International change of mind return shipping is the customer’s responsibility.

15. Return Inspection

After an authorized return is delivered, please allow up to 7 business days for inspection.

During inspection, we may verify:

• Product condition
• Package contents
• Serial numbers
• Accessories
• Signs of wear or misuse
• Signs of modification or unauthorized repair
• Whether the returned product matches the authorized return

If the product does not meet the stated return conditions, Saber9 may:

• Decline the refund
• Approve a partial refund reflecting loss in value
• Return the product to the customer at the customer’s expense

We will notify the customer of the outcome by email.

16. Refund Processing

When a refund is approved, it will be issued to the original payment method.

Approved refunds are generally initiated within 7 business days after the returned product passes inspection.

After Saber9 initiates the refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds.

Depending on the payment provider, the refund may take approximately 3 to 10 business days to appear.

Saber9 cannot control processing times imposed by banks or payment providers.

17. Refund Amount

An eligible refund may exclude:

• Original shipping charges
• Expedited shipping charges
• Return shipping costs
• Customs duties
• Import taxes
• Brokerage charges
• The disclosed $20 return processing fee
• Costs caused by an incorrect customer supplied address
• Missing accessories or components
• Loss in value resulting from use, damage, or modification

No deduction will apply for a confirmed defective, damaged, or incorrect product where Saber9 is responsible, except where otherwise permitted by applicable law.

18. Late or Missing Refunds

If an approved refund has not appeared after the stated processing period:

1. Check the original payment account.
2. Contact the card issuer or payment provider.
3. Contact your bank.
4. Email support@saber9.com with your order number.

Do not file a chargeback for a refund that is still within the stated processing period.

This does not limit your lawful right to dispute an unauthorized transaction.

19. Exchanges

Saber9 does not guarantee direct exchanges.

Where appropriate, we may offer a replacement for an incorrect, damaged, or defective product.

For change of mind requests, the customer may be required to return the original product for a refund and place a new order for the preferred product.

Any replacement remains subject to product availability.

20. Gifts

Refunds are issued to the original payment method used for the order.

If a product was purchased by another person as a gift, the refund will normally be returned to the original purchaser.

21. Warranty Claims

A return request and a warranty claim are not necessarily the same.

Manufacturing issues reported outside the 30 day return period may be reviewed under the applicable Saber9 warranty terms.

Warranty coverage, duration, exclusions, and claim requirements will be stated separately on the applicable product page or warranty policy.

A warranty does not cover accidental damage, misuse, unauthorized modification, normal wear and tear, water damage, or use outside the product’s stated specifications.

22. Abuse and Fraud Prevention

Saber9 may refuse or limit a return, refund, replacement, or account activity where there is reasonable evidence of:

• Return fraud
• Chargeback abuse
• Altered evidence
• False claims
• Product substitution
• Repeated policy abuse
• Unauthorized resale activity
• Violation of this policy or our Terms of Service

This does not affect legitimate rights available under applicable law.

23. Changes to This Policy

We may update this Refund and Return Policy when our business practices, services, or legal requirements change.

Changes will be posted on this page with an updated revision date.

The policy applicable to an order will generally be the version available when the order was placed, except where a change is required by law.

24. Contact Us

To request a return, cancellation, replacement, or refund, contact:

Saber9
1995 Penny St
Conway, Arkansas 72034
United States

Email: support@saber9.com
Phone: +1 (501) 613-2229
Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM PST