Refund and Return Policy
Last Updated: July 8, 2026
This Refund and Return Policy explains the conditions for returns, refunds, exchanges, damaged or defective products, incorrect or missing items, and order cancellations for purchases made through Saber9.
Saber9 is owned and operated by NAYEL SOLUTIONS LLC. In this policy, “Saber9,” “we,” “us,” and “our” refer to NAYEL SOLUTIONS LLC doing business as Saber9.
This policy applies to eligible U.S. and international orders placed through https://saber9.com.
1. Return Window
Customers may request an eligible return within 30 calendar days of the confirmed delivery date.
Return requests submitted after 30 calendar days may be declined unless acceptance is required by applicable law.
Submitting a return request does not automatically guarantee approval or a refund.
2. Returns We Accept
Saber9 accepts eligible returns for:
Defective products
Damaged products
Incorrect products
Missing product claims
Non defective products
Buyer’s remorse returns
Wrong product or variant selections
All returns are subject to eligibility conditions, approval, return instructions, fees, and exclusions explained in this policy.
3. Product Condition Requirements
To qualify for a return, the product must generally be:
Unused
Unmodified
Not disassembled
Free from customer caused damage
Returned in original or substantially original condition
Returned with all included accessories, parts, manuals, tools, cables, packaging, and promotional items
Supported by valid proof of purchase from Saber9
Products showing use, wear, misuse, unauthorized repair, modification, missing components, or customer caused damage may not qualify for return or refund.
4. Return Authorization Is Required
Customers must contact Saber9 and receive written return authorization before sending any product back.
Do not send a product without approval.
After reviewing the request, Saber9 will provide return approval or denial, return instructions, the correct return address, and any required return reference number.
Products sent without authorization may be delayed, refused, or returned to the sender.
The business address listed on our website is not automatically the authorized return address.
5. How to Request a Return
To request a return, contact us at support@saber9.com and provide:
Full name
Order number
Email address used during checkout
Product name
Selected product variant
Reason for return
Clear photographs where applicable
A short video where applicable
Description of product condition
Our support team will review the request and provide next steps.
6. Buyer’s Remorse and Non Defective Returns
Buyer’s remorse and non defective returns include returns requested because the customer changed their mind, selected the wrong product, selected the wrong variant, ordered an incompatible item, or no longer wants the product.
For approved buyer’s remorse and non defective returns:
The customer is responsible for return shipping
The customer must use a trackable shipping service
Original shipping charges are nonrefundable
A fixed $20 return processing fee applies
The product must meet all return eligibility requirements
The return must be received and inspected before refund approval
7. Fixed Return Processing Fee
A fixed $20 return processing fee applies to approved buyer’s remorse and non defective returns.
This fee does not apply when Saber9 verifies that the product arrived damaged, defective, incorrect, or missing because of our fulfillment error.
The applicable fee will be deducted from the approved refund.
8. Return Shipping
Returns are accepted by mail only.
For buyer’s remorse and non defective returns, the customer is responsible for obtaining and paying for the return shipping label.
The product must be sent to the authorized return address provided by Saber9.
Saber9 is not responsible for return packages that are lost, damaged, misdirected, or sent to an unauthorized address.
9. International Returns
International customers may request eligible returns within the same 30 calendar day return window.
For approved buyer’s remorse and non defective international returns:
The customer is responsible for return shipping costs
The customer is responsible for customs duties, taxes, import fees, brokerage fees, or local charges
Original international shipping charges are nonrefundable
The fixed $20 return processing fee applies
The product must be returned according to Saber9 instructions
If a return is caused by a verified Saber9 error, damaged product, defective product, incorrect product, or missing item, Saber9 will provide appropriate support according to the situation.
10. Damaged or Defective Products
Products that arrive damaged or defective must be reported within 30 calendar days of confirmed delivery.
Customers should provide:
Order number
Clear photographs of the product
Photographs of the outer and inner packaging
Photograph of the shipping label
Short video where applicable
Clear description of the issue
Customers must keep the product, accessories, packaging, and shipping materials until the claim has been reviewed.
If Saber9 verifies that a product arrived damaged or defective, appropriate support will be provided.
The fixed $20 return processing fee does not apply to verified damaged or defective product claims.
Depending on the verified issue, Saber9 may provide troubleshooting, replacement parts, repair guidance, replacement, exchange, partial refund, full refund, or another appropriate resolution.
11. Incorrect or Missing Products
Incorrect or missing products must be reported within 10 calendar days of confirmed delivery.
Customers should provide:
Order number
Photographs of the products received
Photographs of the package contents
Photographs of the packaging and shipping label
Clear description of the incorrect or missing product
If Saber9 confirms a fulfillment error, we may send the missing product, replace the incorrect product, provide an exchange, provide return shipping support, issue a partial or full refund, or provide another reasonable resolution.
The fixed $20 return processing fee does not apply to verified incorrect or missing product claims caused by our fulfillment error.
12. Products Damaged After Delivery
This policy does not cover products damaged after delivery due to misuse, improper handling, accidental drops, water exposure, heat exposure, incorrect charging equipment, incompatible chargers, unauthorized disassembly, unauthorized repair, modification, normal wear and tear, or failure to follow product instructions.
Eligible manufacturing or functional issues may be reviewed under the Saber9 1 Year Limited Warranty.
13. Original Shipping Charges
Original shipping charges are nonrefundable for buyer’s remorse and non defective returns.
Original shipping charges may be refunded when Saber9 shipped an incorrect product, the product arrived damaged or defective and the claim is approved, Saber9 cannot fulfill the order, the package is confirmed lost and a refund is approved, or applicable law requires otherwise.
Free shipping does not create a separate refundable shipping value.
14. Return Inspection
After an authorized return is received, Saber9 may take up to 7 business days to inspect the product.
Inspection may include reviewing product condition, included components, accessories, packaging, signs of use, signs of damage, serial numbers, and compliance with return instructions.
Customers may be contacted if additional information is required.
15. Refund Approval
After inspection, Saber9 will notify the customer whether the refund has been approved, partially approved, or declined.
A refund deduction may apply for the fixed $20 return processing fee, missing components, customer caused damage, use or wear, materially different returned condition, nonrefundable original shipping charges, or other lawful deductions.
Any applicable deduction will be explained to the customer.
16. Refund Processing Time
Approved refunds are generally processed within 7 business days after the return has been received, inspected, and approved.
Refunds are normally issued to the original payment method.
After Saber9 initiates a refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds.
17. Exchanges
Saber9 accepts eligible exchanges within the 30 day return window.
When an exchange is approved, Saber9 may send a replacement product, send a different eligible product, require the original product to be returned, provide replacement parts, or issue a refund so the customer may place a new order.
Any price difference, return shipping responsibility, processing fee, or other requirement will be explained before the exchange is completed.
Buyer’s remorse exchanges may be subject to customer paid return shipping and the fixed $20 return processing fee.
18. Nonreturnable Products
The following products are not eligible for return unless they arrived damaged, defective, incorrect, or acceptance is required by applicable law:
Used products
Products showing wear
Products damaged by the customer
Modified products
Disassembled products
Products repaired without written authorization
Products missing essential components
Personalized or customized products
Gift cards
Products clearly marked as final sale before purchase
Products that cannot be safely resold because of their returned condition
19. Order Cancellations
Order cancellation requests must be submitted within 24 hours of placing the order.
Cancellation is not guaranteed after payment verification, order processing, product preparation, packing, fulfillment, or shipment has started.
Once an order has shipped, it cannot be canceled. The customer must follow the applicable return process after delivery.
20. Order Changes
Requests to change a product, variant, color, quantity, or shipping address must be submitted within 24 hours of placing the order.
Changes are not guaranteed after processing has started.
Any applicable price difference must be paid before an approved change can be completed.
21. Refused or Undeliverable Packages
Packages returned because of delivery refusal, incorrect address, incomplete address, failed delivery attempts, failure to collect the package, unpaid customs duties, carrier access restrictions, or other customer related delivery issues may be subject to:
Original shipping charges
Return shipping charges
Additional reshipping charges
The fixed $20 return processing fee
Any approved refund will be calculated after applicable deductions.
22. Chargebacks and Payment Disputes
Customers are encouraged to contact Saber9 before opening a chargeback or payment dispute so we can review and attempt to resolve the issue.
Submitting a chargeback does not automatically create eligibility for a refund.
Saber9 may provide relevant order records, payment information, tracking information, delivery confirmation, policy disclosures, return records, product evidence, and customer communications to the payment provider.
Nothing in this section limits a customer’s lawful right to dispute an unauthorized or otherwise eligible transaction.
23. Warranty Claims
Warranty claims are separate from standard returns and are governed by the Saber9 1 Year Limited Warranty.
Warranty coverage does not automatically require a full refund.
Depending on the verified issue, a warranty remedy may include troubleshooting, replacement parts, repair support, product replacement, exchange, partial refund, full refund where appropriate, or another appropriate resolution.
24. Consumer Rights
Nothing in this policy excludes, restricts, or replaces any consumer right or legal remedy that cannot lawfully be excluded.
Where applicable law provides greater rights than this policy, those legal rights will apply.
25. Related Policies
This Refund and Return Policy should be read together with our Terms of Service, Shipping Policy, Warranty Policy, Privacy Policy, Legal Notice, and any product specific terms displayed before purchase.
26. Policy Updates
NAYEL SOLUTIONS LLC may update this Refund and Return Policy when business operations, return procedures, payment requirements, platform requirements, or legal obligations change.
The updated version will be posted on this page with a revised “Last Updated” date.
27. Contact Information
For return, refund, exchange, cancellation, or product issue assistance, contact:
Legal Business Name: NAYEL SOLUTIONS LLC
Brand Name: Saber9
Business Address:
1995 Penny St
Conway, Arkansas 72034
United States
Email: support@saber9.com
Phone: +1 (501) 613 2229
Support Hours:
Monday to Saturday
9:00 AM to 5:00 PM Pacific Time
Please include your order number and any relevant photographs or videos when contacting customer support.