Warranty Policy

Limited Warranty Policy

Last Updated: June 20, 2026

This Limited Warranty Policy explains the warranty coverage available for eligible products purchased directly from Saber9.

This warranty is provided by Saber9 and applies only to the original purchaser of an eligible product.

1. Warranty Duration

Eligible Saber9 lightsabers are covered by a 1 Year Limited Warranty.

The warranty period begins on the date the order is marked as delivered by the shipping carrier.

Accessories, replacement parts, complimentary items, promotional gifts, apparel, and clearance products may have different warranty coverage or may not be covered unless otherwise stated on the applicable product page.

2. What This Warranty Covers

The Saber9 Limited Warranty covers qualifying defects in materials, workmanship, and electronic components that occur during normal and intended use.

Covered issues may include confirmed manufacturing defects affecting:

Soundboards
Internal lighting systems
Charging ports
Buttons and switches
Speakers
Internal wiring
Electronic chassis components
Battery connections
Pixel blade illumination, where applicable
Other internal electronic components supplied with the original product

Coverage applies only when the product has been used according to its product description, instructions, charging requirements, and intended use.

3. What This Warranty Does Not Cover

This warranty does not cover:

Accidental damage
Normal wear and tear
Scratches, dents, fading, or cosmetic damage
Damage caused by dropping or crushing the product
Water, moisture, fire, or excessive heat damage
Theft or loss
Damage caused by improper storage
Damage caused by using an incompatible charger or power source
Battery degradation caused by normal use
Damage caused by overcharging or unattended charging
Damage caused by unauthorized repair
Unauthorized disassembly or modification
Engraving, painting, drilling, or structural alteration
Damage caused by incorrect blade installation
Loose components caused by improper assembly
Damage caused by use outside the product’s stated specifications
Damage caused by commercial rental or resale use
Missing packaging or accessories
Products purchased from unauthorized third party sellers

The warranty also does not cover damage caused by using a collectible, display, cosplay, or light dueling saber for heavy impact dueling.

4. Dueling Coverage

Only products clearly described on the applicable product page as suitable for dueling may be used for impact based activities.

Warranty coverage for a dueling rated product applies only to manufacturing defects. It does not cover damage caused by:

Excessive force
Striking hard surfaces
Blade tip impacts
Reckless use
Improper technique
Use beyond the stated dueling rating
Damage to people or property
Use without suitable precautions

Blade damage caused during dueling may not be covered unless Saber9 confirms that the damage resulted from a manufacturing defect.

5. Rechargeable Batteries

Rechargeable batteries naturally lose capacity over time.

Normal battery degradation is not considered a manufacturing defect.

The warranty may cover a battery that is confirmed to have been defective when supplied, provided the issue is reported promptly and the battery has been used and charged according to the instructions.

Never use a damaged, swollen, punctured, wet, or overheated battery.

6. Starting a Warranty Claim

To submit a warranty claim, email:

support@saber9.com

Please include:

Your full name
Saber9 order number
Product name
Date of delivery
Detailed description of the issue
Clear photographs of the product
A clear video demonstrating the problem
Photograph of the charging cable and power source, where relevant
Photograph of the shipping label or product identification, where requested

Claims without enough evidence may take longer to review.

7. Troubleshooting

Before approving a warranty remedy, Saber9 may ask the customer to complete reasonable troubleshooting steps.

These may include:

Charging the product correctly
Checking blade installation
Tightening approved retention screws
Resetting the electronics
Reinstalling the battery where permitted
Testing an approved cable or compatible power source
Providing additional photographs or videos

Customers should not open, dismantle, solder, modify, or repair electronic components unless Saber9 provides written authorization.

8. Warranty Inspection

Saber9 may require the affected product or component to be returned for inspection.

Do not send a warranty product to the address shown on the original shipping label.

Approved return instructions and the correct return location will be provided by customer support.

Unauthorized returns may be refused or returned to the sender.

9. Warranty Remedies

If Saber9 confirms that an eligible product has a covered defect, we may provide one of the following remedies:

Troubleshooting support
A replacement component
Repair of the affected component
Replacement of the affected product
Store credit
Partial refund
Full refund, where appropriate

The remedy will be selected based on:

The type of defect
Product age
Available inventory
Replacement part availability
Repair feasibility
Shipping destination
Applicable law

A full product replacement is not automatically provided where the issue can reasonably be corrected through troubleshooting, repair, or replacement of a component.

10. Shipping Costs for Warranty Claims

When Saber9 confirms that a covered defect exists, we will provide reasonable instructions regarding approved warranty shipping.

Saber9 may cover reasonable approved shipping costs for a valid warranty claim.

The customer may be responsible for costs caused by:

Sending a product without authorization
Using an unapproved shipping method
Sending the product to the wrong address
Inadequate packaging
Customs duties or brokerage charges not approved by Saber9
Returning products or components unrelated to the approved claim

International customers must follow all return customs instructions provided by Saber9.

11. Replacement Products and Components

Replacement products or components may be:

New
Equivalent in function
A newer compatible version
Refurbished where legally permitted and clearly disclosed

A replacement may differ slightly in appearance, packaging, color tone, or minor design details when the original version is unavailable.

Any replacement provided under this warranty will be covered for the remainder of the original 1 year warranty period or for 90 days from delivery of the replacement, whichever is longer.

12. Proof of Purchase

A valid Saber9 order number or other acceptable proof of purchase is required.

This warranty applies only to products purchased directly from Saber9.

Products purchased from another seller must be returned to or serviced by that seller under their applicable policies.

13. Warranty and Return Policy

This Limited Warranty is separate from the Saber9 Refund and Return Policy.

Eligible return requests must generally be submitted within 30 calendar days of delivery.

After the return period ends, eligible manufacturing defects may still be reviewed under this 1 Year Limited Warranty.

A warranty claim does not extend or restart the original return period.

14. Customer Responsibilities

Customers are responsible for:

Reading the product description before purchase
Following charging and safety instructions
Using the correct charger and voltage
Selecting a product suitable for the intended use
Keeping proof of purchase
Protecting the product from water and excessive heat
Using reasonable care
Stopping use if the product appears damaged or unsafe
Providing accurate information when submitting a claim

15. Limitations

This warranty provides specific contractual rights.

Customers may also have other rights under applicable federal, state, provincial, national, or local consumer protection laws.

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Saber9 is not responsible under this warranty for indirect, incidental, special, or consequential losses resulting from product failure or improper use.