FAQ
Find answers about Saber9 products, orders, shipping, returns, warranty coverage, tracking, and technical support.
Ordering
How do I place an order?
Select your preferred product, choose the available blade, electronics, color, or accessory options, and add the item to your cart.
Review your order details carefully before completing checkout.
Can I change my order after placing it?
Requests to change a product, variant, color, blade option, electronics option, quantity, or shipping address must be submitted within 24 hours of placing the order.
Changes are not guaranteed after processing has started.
Can I cancel my order?
Cancellation requests must be submitted within 24 hours of placing the order.
Once processing or fulfillment has started, cancellation may not be possible.
Orders that have already shipped cannot be canceled and must follow the return process after delivery.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on availability, customers may be able to pay using major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other supported payment methods.
Will I receive an order confirmation?
Yes. An order confirmation email is sent to the email address used during checkout.
Check your spam or junk folder if the email does not appear in your inbox.
Shipping
Where does Saber9 ship?
Saber9 ships to eligible addresses within the United States and selected international destinations.
Shipping availability is confirmed during checkout.
How much does shipping cost?
For eligible U.S. orders:
Orders below $99 USD: $29.99 USD shipping
Orders of $99 USD or more: Free U.S. Shipping
For eligible international orders:
International shipping fee: $45 USD
Free U.S. Shipping does not apply to international orders
The applicable shipping charge is shown at checkout before payment.
How long does delivery take?
Estimated delivery time for both U.S. and international orders is:
7 to 14 business days after order processing.
Delivery estimates are not guaranteed dates.
Why can delivery take 7 to 14 business days?
Delivery time may depend on product preparation, quality checks, carrier movement, fulfillment location, rechargeable battery handling requirements, customs clearance, public holidays, high order volume, or events outside our control.
Where will my order ship from?
Depending on product availability, orders may be fulfilled through our United States warehouse or an authorized fulfillment partner.
The fulfillment location does not change the shipping rates, delivery estimates, return terms, or warranty coverage published on our website unless clearly disclosed before purchase.
Can I choose the shipping carrier?
Saber9 selects the carrier and delivery service based on the product, package size, delivery address, destination country, carrier availability, and fulfillment location.
A specific carrier cannot always be requested.
Tracking and Delivery
How do I track my order?
Once your order ships, a shipping confirmation email containing tracking information will be sent to you.
You can also use the Track Your Order page on our website.
Why is my tracking not updating?
Tracking may temporarily stop updating while a package moves between carrier facilities, customs facilities, transfer partners, or final delivery providers.
A temporary pause does not necessarily mean the package is lost.
Contact Saber9 if tracking has not updated for more than 10 consecutive days.
Why did I receive only part of my order?
Orders containing multiple products may be shipped in separate packages.
You may receive separate tracking numbers, separate delivery dates, or packages from different fulfillment locations.
Receiving one package does not always mean the complete order has been delivered.
What should I do if tracking says delivered but I cannot find the package?
Check around your property, secure delivery areas, porches, garages, parcel lockers, mailrooms, reception areas, household members, neighbors, and building management.
Review any available delivery photo or carrier notice.
Contact the local carrier, post office, or delivery provider.
Allow up to 2 business days in case the package was marked delivered before final handoff.
Contact Saber9 if the package still cannot be located.
What happens if my package is lost?
Contact Saber9 with your order number and tracking number.
We may review carrier records, delivery details, and the confirmed shipping address before determining the available resolution.
Replacement or refund eligibility depends on the available carrier information, shipment circumstances, and applicable law.
Products and Compatibility
What types of lightsabers does Saber9 offer?
Depending on availability, Saber9 may offer:
RGB lightsabers
Pixel based lightsabers
Xenopixel configurations
SN Pixel configurations
Proffie configurations
Double bladed lightsabers
Crossguard lightsabers
Cosplay products
Display stands
Cases and accessories
Available options vary by product.
Are all features available on every saber?
No. Features vary by product, electronics option, firmware, blade type, and selected configuration.
Review the product page and selected variant details before placing your order.
Are Saber9 products suitable for dueling?
Some products and configurations may be suitable for recreational dueling where clearly stated on the product page.
Not every blade or electronics option is designed for the same level of impact.
Only use a product for recreational dueling when the selected configuration is specifically identified as suitable for that purpose.
Are these products firearms or weapons?
No. Saber9 lightsabers are battery powered LED collectibles and entertainment products.
They do not discharge projectiles, contain ammunition, or function as firearms.
They are not intended for use as weapons or for self defense.
Do lightsabers include batteries and charging cables?
Package contents vary by product.
Review the product page before ordering to confirm whether the battery, charging cable, screws, tools, stand, manual, or other accessories are included.
Can I use a fast charger?
Use only the charging equipment and power specifications recommended for your product.
Some models require 5V 1A USB charging.
Using an incompatible fast charger may damage the battery or electronics and may affect warranty eligibility.
Are mobile app features available?
Some advanced electronics configurations may support Bluetooth or mobile app control.
App compatibility depends on the selected board, firmware, and product version.
Review the applicable product information or User Manuals page before downloading or connecting an app.
Returns and Refunds
What is the return window?
Eligible return requests must be submitted within 30 calendar days of the confirmed delivery date.
Do I need approval before returning a product?
Yes. Contact Saber9 before sending any product back.
Unauthorized returns may be delayed, refused, or returned to the sender.
Who pays return shipping?
For buyer’s remorse and non defective returns, the customer is generally responsible for return shipping costs.
If Saber9 confirms that the product was damaged, defective, incorrect, or missing because of our error, appropriate support may be provided.
Is there a return processing fee?
A fixed $20 return processing fee applies to approved buyer’s remorse and non defective returns.
The fee does not normally apply when Saber9 confirms a fulfillment error or verified product defect.
Are original shipping charges refundable?
Original shipping charges are generally nonrefundable for buyer’s remorse and non defective returns.
Shipping charges may be refunded if Saber9 confirms a fulfillment error, damaged product, defective product, lost package, or another qualifying circumstance.
How long does a refund take?
After an authorized return is received, inspection may take up to 7 business days.
Approved refunds are generally processed within 7 business days after inspection and approval.
Your bank or payment provider may take additional time to post the funds.
Can I exchange a product?
Eligible exchanges may be requested within the 30 day return window.
Depending on the situation, Saber9 may provide a replacement, replacement parts, repair support, exchange, or refund so a new order can be placed.
Damaged, Defective, Incorrect, or Missing Items
What should I do if my product arrives damaged or defective?
Contact Saber9 within 30 calendar days of delivery and provide:
Order number
Clear photographs of the product
Photographs of the packaging
Photograph of the shipping label
A short video where applicable
Description of the damage or defect
Keep the product and original packaging until the claim has been reviewed.
What should I do if an item is incorrect or missing?
Incorrect or missing items must be reported within 10 calendar days of delivery.
Please provide:
Order number
Photographs of the received items
Photographs of the package contents
Photograph of the shipping label
Description of what is incorrect or missing
Warranty
What warranty does Saber9 provide?
Eligible products are covered by the Saber9 1 Year Limited Warranty beginning from the confirmed delivery date.
Coverage depends on the product, issue, condition, available evidence, and warranty terms.
What is not covered by the warranty?
The warranty generally does not cover misuse, improper handling, excessive force, unauthorized disassembly, unauthorized repair, modification, incorrect charging equipment, water exposure, accidental drops, impact damage, normal wear and tear, or failure to follow product instructions.
Does dedicated customer support mean a lifetime warranty?
No. Dedicated customer support does not extend the duration of the 1 Year Limited Warranty.
Our team may continue to provide general guidance after the warranty period, but free repair or replacement eligibility depends on the warranty terms.
User Manuals and Technical Support
Where can I find product instructions?
Visit the User Manuals page for general charging, setup, assembly, safety, and troubleshooting information.
Controls and features may vary by electronics option and firmware version.
What information should I provide when requesting technical support?
Please include:
Order number
Product name
Selected electronics option
Description of the issue
Clear photographs
A short video where applicable
Do not open, modify, solder, or repair internal electronics without written authorization.
Contact Saber9
For additional assistance:
Legal Business Name: NAYEL SOLUTIONS LLC
Brand Name: Saber9
Address: 1995 Penny St, Conway, Arkansas 72034, United States
Website: https://saber9.com
Email: support@saber9.com
Phone: +1 (501) 613 2229
Support Hours: Monday to Saturday, 9:00 AM to 5:00 PM Pacific Time.
We generally respond within 1 to 2 business days.